So this has turned into a big news story and one that I think both parties may be wrong in. We don’t know all the details but for the sake of conversation, let’s assume that what we do know (or have been told in the media) is true. Here’s what the shop owner said:
Darla Neugebauer, owner of Marcy’s Diner in Portland, is defending her actions after a backlash on social media among people who say they’ll never eat at the restaurant again. She she’s not sorry for yelling at a 2-year-old child for crying in her restaurant because it got the girl to be quiet.
Neugebauer said after listening to the child cry for 40 minutes, she couldn’t take it any longer.
“I turned around, slammed both hands on the counter, and then pointed at the child and said, ‘This has got to stop.’ Oh, and then the mother screamed at me because I was yelling at her child. You know what lady, you should have taken the kid outside,” Neugebauer told ABC affiliate WMTW
The parents answered with a Facebook post that said:
“I had the worst experience at this establishment. The owner is an absolute lunatic and screamed in the face of my almost 2 year child because she was crying. Who in their right mind would behave like this unless you are deranged,” the post read.
Here’s my thoughts:
- I don’t think a business owner should be yelling at someone else’s kid
- After 40 minutes of screaming, I think the parents should have decided to go. Sometimes when you have a 2 year old, things don’t work out the way they’re planned
- Yes, a kid crying and screaming is annoying
- There’s no need to yell at the child or to slam your hands on the counter
- If you’re going to yell at anyone, yell at the parents – not the toddler
- If you’re a business owner, you might want to practice a little professionalism
- Unless they’re being abusive (and you might argue that letting a child scream for 40 minutes constitutes abuse) parents should be doing the parenting. Not strangers, especially when those strangers think yelling and making threatening motions towards a child is a good thing
That’s my basic thoughts on this story. If I had to fall on one side or the other, I would say the parents were more right than the restaurant owner.
However, I do think the parents should have taken the child outside until she’d calmed down or gone home. Everyone expects toddlers to cry, but 40 minutes is a bit excessive. I’m not sure what to make of the pancake situation. The store owner said that they ordered pancakes but put them out of reach of the child, which was the cause of her crying.
Again, that raises the question of why you’d be yelling at the child and not the parents? If that’s true, of course the child is going to cry if she’s hungry and not allowed to touch the food.
There’s my thoughts on this news story. What’s yours?